In addition to your Statutory Rights, we will happily exchange a product or provide a refund given the following conditions have been met:
• Contact Customer Service by close of business the day after purchase. Refunds will not be provided for change of mind after this time.
• Products must be returned within 7 days of purchase. The product and packaging must be in its original saleable condition unopened, undamaged and unused.
• In the unlikely event you experience a reaction to a product, you have the option of an exchange or refund. Notification must be made by close of business the day after purchase by email.
How to make an exchange or receive a refund (online purchase):
• Contact Customer Service by close of business the day after receiving products, via email and provide proof of purchase.
• Products should be returned within 7 days of receipt to our Online Returns/Exchange address: Skin Deep, 24/8 Race Course Road, Lahore, Pakistan.
• Provided the conditions of our Refund & Exchange Policy have been met, refunds will be processed via credit card or bank transfer.
• Please note that delivery costs will be excluded unless goods are returned in accordance with your Statutory Rights (e.g. they are faulty or not as ordered).
• Standard delivery charges apply on re-delivery for online exchanges unless goods are exchanged in accordance with your Statutory Rights (e.g. they are faulty or not as ordered).